Returns, Refunds and Complaints at Kingston Flowers

Fresh Flowers Guarantee for Kingston

At Kingston Flowers, your satisfaction is our top priority. As a trusted local florist proudly serving households and businesses throughout Kingston, we are committed to delivering only the freshest flowers. Every order is hand-prepared to ensure it reaches you in beautiful, pristine condition. Our Fresh Flowers Guarantee assures you of quality, longevity, and exceptional customer service every time you order from us.

Damaged or Unsatisfactory Flowers on Arrival

If your flowers arrive in anything less than perfect condition, please rest assured that we are here to help. Should you notice damage or quality issues upon receipt, we ask that you contact our team as soon as possible – ideally within 24 hours of delivery – so we can put things right. Where possible, providing a photo helps us resolve your concern quickly and efficiently.

Our Freshness Window

Kingston Flowers is proud to stand behind a freshness window on all our floral arrangements. We guarantee that your flowers will remain fresh and vibrant for at least five days from the date of delivery, provided they are cared for according to the instructions provided with your bouquet. If your flowers do not meet this standard within the freshness window, please reach out to us with your concerns.

Refund or Replacement Options

Your trust matters to us. If you are unsatisfied due to freshness or damage issues, we offer two primary resolutions:

• Full or Partial Refund: Depending on the situation and the extent of the problem, you may choose to receive a full or partial refund for the affected product.
• Replacement Arrangement: Alternatively, we can arrange a swift delivery of a replacement bouquet or flower arrangement, at no additional charge, at a time that suits you.

Our customer service team will work with you to find the most convenient solution in line with our Fresh Flowers Guarantee policy for Kingston.

Complaints Process

We want every Kingston Flowers experience to be exceptional. If you wish to make a complaint about a product, service, or delivery, please notify us as soon as possible after delivery. Clearly describe the issue and, if relevant, supply supporting photos. Our team will acknowledge your complaint promptly and investigate the matter, aiming to provide a resolution within two working days.

Your feedback helps us to improve and to continue delivering the high-quality service our Kingston community relies on.

Trusted Local Florist for Kingston Businesses and Homes

Kingston Flowers is more than just a flower shop – we are your local partner in celebrations, condolences, and everyday moments. We value the trust our Kingston neighbours place in us and strive to ensure satisfaction with every bouquet. Thank you for choosing us; your delight is our utmost priority.