These Terms & Conditions ("Terms") govern your use of the Kingston Flowers website for purchasing flowers and related items for delivery in Kingston and surrounding areas. By placing an order through our e-commerce platform, you agree to be bound by these Terms. Please read them carefully.
These Terms apply to all purchases made by customers in Kingston and the surrounding areas using Kingston Flowers’ online store for the delivery of flowers and floral arrangements. These Terms and Conditions do not affect your statutory rights as a consumer under UK law.
2.1 All orders for flower delivery must be placed via the Kingston Flowers website. Our online catalogue displays the products currently available for delivery in Kingston and the nearby areas, along with clear product descriptions and prices.
2.2 When you select your chosen floral product(s) and add them to your online basket, you will be prompted to proceed to checkout. During checkout, you must provide complete and accurate information including the recipient’s name, delivery address (within Kingston or surrounding areas), and preferred delivery date. It is your responsibility to ensure that all details are correct. Kingston Flowers shall not be liable for delays or non-delivery due to incorrect or incomplete information provided by you.
2.3 After submitting your order, you will receive an order acknowledgment via the website or by email. This acknowledgment is not acceptance of your order, but confirms we have received your request.
2.4 Acceptance of your order and formation of the contract between you and Kingston Flowers occurs when you receive a confirmation of dispatch from us. If, for any reason, your order cannot be fulfilled (for example, due to unavailability of requested flowers or delivery address outside our service area), we will notify you as soon as possible and issue a refund where applicable.
2.5 Certain flower products are subject to seasonal availability. Where necessary, Kingston Flowers reserves the right to substitute items with those of equal or greater value while making efforts to maintain the style and quality of your chosen arrangement in accordance with our substitution policy.
3.1 All prices for flower delivery in Kingston are displayed in pounds sterling (GBP) and include Value Added Tax (VAT) where applicable. Delivery charges will be specified at the checkout stage before you complete your order.
3.2 Payment for all online orders must be made in full at the time of placing your order. Accepted methods of payment may include major credit/debit cards and other payment mechanisms as indicated on our website checkout page. Your payment will be processed securely using recognised payment providers compliant with relevant UK standards.
3.3 Kingston Flowers reserves the right to cancel any order or suspend delivery if payment has not been received in accordance with these Terms or if payment is suspected to be fraudulent. If a payment is declined or reversed after dispatch, you will remain responsible for the outstanding amount.
4.1 Kingston Flowers will deliver floral products to addresses located in Kingston and the surrounding areas, as specified by you during the order process. Please ensure the delivery address and recipient details are accurate and complete.
4.2 Deliveries are generally made between the hours shown at checkout. Specific delivery times cannot be guaranteed unless a dedicated delivery time option has been expressly purchased and confirmed by us.
4.3 If no one is available at the recipient's address to accept delivery, our delivery personnel may leave the flowers in a secure place, with a neighbour, or leave a card with instructions for arranging a suitable redelivery or collection. We will make every effort to deliver your order as specified, but Kingston Flowers shall not be held liable for items damaged or stolen after delivery if left at the recipient’s address per reasonable delivery practices.
4.4 Kingston Flowers will make reasonable efforts to fulfil orders according to your requested delivery date. However, adverse weather, high demand periods (such as Valentine’s Day or Mother’s Day), or circumstances beyond our control may occasionally affect delivery schedules.
5.1 You may request cancellation or amendment of your order, provided the request is made at least 24 hours before the scheduled delivery date and the order has not already been dispatched. To request a cancellation or change, contact us through the details provided on our website.
5.2 If the request is received after dispatch or within 24 hours of the delivery date, we may be unable to process your cancellation or amend the order. Special arrangements or products made to your specifications (including bespoke or custom orders) may not be eligible for cancellation or refund if preparation has already begun.
5.3 If you are eligible for a refund following a valid cancellation or amendment, Kingston Flowers will process the refund within 7 working days to the original payment method used at the time of purchase. Refund processing times may vary depending on your card issuer or payment provider.
6.1 As flowers are perishable goods, returns are generally not accepted unless the delivered products are faulty or not as described.
6.2 If you are dissatisfied with your delivery due to damage, defects, or significant deviation from the description, please notify Kingston Flowers within 24 hours of receipt. We may request photos of the affected goods and will investigate your complaint promptly.
6.3 Where it is determined that the product delivered was faulty or not as described, Kingston Flowers will offer an appropriate remedy, which may include a replacement, partial refund, or full refund depending on the circumstances. Our liability is limited to the value of the original order.
6.4 Failure to notify Kingston Flowers about any issue within 24 hours of delivery will be taken as acceptance of the goods and may affect your eligibility for a remedy.
7.1 Kingston Flowers endeavours to provide fresh, high-quality flower arrangements and prompt delivery to Kingston and surrounding areas. To the extent permitted by law, Kingston Flowers excludes liability for loss, damage, cost, or expense arising directly or indirectly from:
7.2 Nothing in these Terms limits or excludes liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.
Kingston Flowers will not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events outside our reasonable control, such as natural disasters, epidemic/pandemic, strikes, road closures, extreme weather, or supplier failures.
We process your personal information in accordance with our Privacy Policy and applicable UK data protection laws. Your information is used solely for processing and delivering your order, and will not be shared with third parties except as necessary to fulfil your purchase.
All content, designs, logos, photographs, and materials displayed on the Kingston Flowers website are owned or licensed by Kingston Flowers and are protected by applicable intellectual property laws. You may not reproduce, copy, modify, or distribute any part of this website or its contents without our prior consent.
Kingston Flowers reserves the right to update or amend these Terms at any time. Changes will take effect once posted on our website. It is your responsibility to review these Terms before making each order. Continued use of the Kingston Flowers’ online service following posting of changes shall indicate your acceptance of those changes.
These Terms and any contract between you and Kingston Flowers for the delivery of goods shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. No failure or delay by Kingston Flowers in exercising any right or remedy shall operate as a waiver thereof.
For any queries regarding these Terms and Conditions for online flower delivery in Kingston, or for order assistance, please refer to our website contact section. These Terms apply to all customers ordering from and for delivery within Kingston and the surrounding areas. Thank you for choosing Kingston Flowers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
